Refund and Cancellation Policy

Last Updated: 03-11-2024

At ATOZDEBUG, we prioritize customer satisfaction and strive to provide high-quality digital products and services. This Refund and Cancellation Policy outlines the terms for refunds, cancellations, and related procedures applicable to purchases made through our website.

1. Digital Products – All Sales Are Final

All purchases of digital products, including software, plugins, and subscriptions, are considered final and non-refundable. Due to the nature of our digital goods, we cannot offer refunds once a product has been downloaded or accessed.

2. Eligibility for Refunds

Under certain exceptional circumstances, we may offer a refund at our sole discretion. These cases include:

  • Technical Issues: If you encounter a significant, unresolved technical issue with our product that prevents its intended use, and our support team cannot resolve the problem within a reasonable timeframe, we may issue a partial or full refund.
  • Duplicate Purchase: If you unintentionally purchased the same product twice, please contact us immediately to initiate a review for a potential refund of the duplicate charge.

Note: Refunds will not be granted for change-of-mind requests or cases where the product was purchased by mistake without reviewing the requirements.

3. Subscription Cancellations

If you have subscribed to a recurring plan:

  • Cancellation Requests: To cancel your subscription, please contact us directly. Cancellations must be formally requested at least 14 days before the end of your billing cycle via email or through our primary communication channel. Upon cancellation, you will retain access to the subscription benefits until the end of your current billing period.
  • Refunds for Subscriptions: Cancellations of subscriptions will take effect at the next billing cycle. Please note that refunds are not provided for partially used subscription periods.

 

4. Free Trials and Promotional Offers

If a free trial or promotional offer is available for a specific product, the terms and conditions for that offer will apply. Upon the end of a free trial, you will be billed according to the pricing plan specified at the time of signup unless you cancel the service before the trial period ends.

5. Requesting a Refund

If you believe you qualify for a refund based on the criteria above, please follow these steps:

  • Contact Support: Email us at support@atozdebug.com with your order details, a description of the issue, and any relevant documentation.
  • Review Process: Our team will review your request and respond within 7 business days with a resolution. In cases where a refund is granted, it may take 5–10 business days for the refunded amount to reflect in your account, depending on your bank or payment processor.

6. Exceptions to Refunds and Cancellations

Certain digital products and services may be exempt from refunds due to the following reasons:

  • Customization or Personalized Services: Products or services customized to a client’s specifications are not eligible for refunds.
  • Third-Party Integrations: Any issues stemming from third-party integrations or dependencies, not directly provided by ATOZDEBUG, will not qualify for refunds.

7. Changes to This Policy

ATOZDEBUG reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be reflected by the “Last Updated” date at the top of this page. We recommend reviewing this policy periodically to stay informed of any updates.

Contact Us

If you have questions about our Refund and Cancellation Policy or need further assistance, please reach out to our support team at support@atozdebug.com. Our team is here to help ensure your experience with ATOZDEBUG is seamless and satisfactory.